Tech Tips

Technical Tips for VOIP connectivity

Verify Mic in Chrome
The first time a Dialer sets Phone Online, Chrome will prompt to enable Mic.  When prompted, you must allow Chrome access to your microphone. If not...
Mon, Mar 27, 2017 at 12:43 PM
How to report Dialer or audio or other VOIP issues
Please use the "Report Phone Issue" button. This will generate an error report, and send it to XenLeads Support for further review.
Fri, Feb 10, 2017 at 12:27 PM
Others can't hear when calling Outbound
Check to ensure Mic is not muted, and is plugged in and working. You may also want to review Chrome settings here Log out of XenLeads, and close Chrome...
Fri, Mar 24, 2017 at 10:55 AM