Dialing

Transferring a call
XenLeads is able to transfer calls - either to a specific phone #, or to another user in your organization by name. Pre-requisites: Person receiving tra...
Thu, Jun 22, 2017 at 10:59 AM
Campaign Dialer - Preparing to make a call
I. Preparing to Make a Call     Make sure you're ready before you make your first call.     A. Make Sure You Are Online     1. Before you Can Use...
Wed, Mar 22, 2017 at 4:26 PM
Campaign Dialer - Campaign List Page
I. Campaign List Page A. This Page Shows all the Campaigns you are Authorized to Call     1. Campaigns to which you are authorized, but which have dial...
Tue, Mar 21, 2017 at 4:59 PM
Campaign Home Page
I. Campaign Home Page A. Placing a Call     1. Auto-Dial         a. 'Auto-dial' will load a contact and immediately launch the dialer into ...
Thu, Mar 23, 2017 at 11:02 AM
Dialing a Contact
I. Dialing a Contact          Note - If you are in the Campaign Dialer and have selected normal dialing, you will need to click the green "call contac...
Wed, Mar 22, 2017 at 4:30 PM
Campaign Dialer - Dispositioning a Call
I. Dispositioning a Call     A. Disposition Buttons: The blue buttons at the bottom of the campaign dialer will display your disposition options for t...
Wed, Mar 22, 2017 at 3:40 PM